ADSL

Some Known Issues

Outage        : Data Center Flooding

Service Type/s: Dialup/ADSL/Email/Mobile/ADSL2
Scheduled     : Un-scheduled
Severity      : Low
Start         : 06/03/2010 16:00:00
End           : 06/03/2010 16:00:00
Status        : Open

Due to extreme weather conditions in Melbourne CBD, Data Centre has received some minor flooding. This has resulted in some areas of the Data Centre losing power. This has not affected core network but has affected services such WEB and Mail.

All users that are online are not affected.

Engineers are working on the issue and more information will follow.

--- Update (06/03/2010 21:21:26) ---
Data Centre Management have informed that power to affected areas is scheduled to back at 12:00am. At this time we anticipate that effected services will be restored.

Engineers have successfully brought some services back online and we can now see users authenticating for DSL. Dial users will be back online by 12:00am as they are affected by the power

--- Update (07/03/2010 00:18:36) ---
Data Centre Management have informed that the power to affected area is still ongoing. Water damage caused by extreme weather in Melbourne CBD has resulted in electricians are having to replace all circuit breakers inside affected area.

All ADSL and MBB services are operational.

Dial, web and mail is affected by power and will be operational once power is restored.

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Some Known Issues

Outage        : NSW Dial Outage - No Data flow - (135200091)

Service Type/s: Dialup
Scheduled     : Un-scheduled
Severity      : Medium
Start         : 26/02/2010 10:06:00
End           : 03/03/2010 07:00:00
Status        : Open

Dial customer in NSW currently may be experiencing issues with no data flow.
We are currently investigating. No ETR.



--- Update (26/02/2010 10:13:33) ---
Reported fault to Telstra, updated fault ID.
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--- Update (01/03/2010 10:06:53) ---
We have had reports from multiple customers that the they have been able to connect with dataflow since yesterday afternoon (sun 28/02).

--- Update (02/03/2010 16:34:17) ---
Updated fault # from 135151014 to 135200091
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--- Update (02/03/2010 16:39:24) ---
NSW Dialup dataflow issue has returned.

--- Update (06/03/2010 11:39:24) ---
Fault appears to be intermittent with only certain customers being affected.
Awaiting further updates from carrier.