Service Information, Network Maintenance and Unplanned Outages
| Planned Network Maintenance & Unplanned Outages Information |
|
General Network Service Status:
Network status as at: Wednesday, 10-Mar-2010 13:56:38 EST
|
ADSL
|
Some Known Issues
Outage : Data Center Flooding
Service Type/s: Dialup/ADSL/Email/Mobile/ADSL2
Scheduled : Un-scheduled
Severity : Low
Start : 06/03/2010 16:00:00
End : 06/03/2010 16:00:00
Status : Open
Due to extreme weather conditions in Melbourne CBD, Data Centre has
received some minor flooding. This has resulted in some areas of the
Data Centre losing power. This has not affected core network but has
affected services such WEB and Mail.
All users that are online are not affected.
Engineers are working on the issue and more information will follow.
--- Update (06/03/2010 21:21:26) ---
Data Centre Management have informed that power to affected areas is
scheduled to back at 12:00am. At this time we anticipate that effected
services will be restored.
Engineers have successfully brought some services back online and we can now
see users authenticating for DSL. Dial users will be back online by
12:00am as they are affected by the power
--- Update (07/03/2010 00:18:36) ---
Data Centre Management have informed that the power to affected area is
still ongoing. Water damage caused by extreme weather in Melbourne CBD
has resulted in electricians are having to replace all circuit breakers
inside affected area.
All ADSL and MBB services are operational.
Dial, web and mail is affected by power and will be operational once power is restored.
------------------------------------
--- Update (07/03/2010 06:51:28) ---
Power has been restored at site. All services are online.
We appreciate your patience during this period.
------------------------------
------
|
Dial-up Internet |
Some Known Issues
Outage : NSW Dial Outage - No Data flow - (135200091)
Service Type/s: Dialup
Scheduled : Un-scheduled
Severity : Medium
Start : 26/02/2010 10:06:00
End : 03/03/2010 07:00:00
Status : Open
Dial customer in NSW currently may be experiencing issues with no data flow.
We are currently investigating. No ETR.
--- Update (26/02/2010 10:13:33) ---
Reported fault to Telstra, updated fault ID.
------------------------------------
--- Update (01/03/2010 10:06:53) ---
We have had reports from multiple customers that the they have been able to connect with dataflow since yesterday afternoon (sun 28/02).
--- Update (02/03/2010 16:34:17) ---
Updated fault # from 135151014 to 135200091
------------------------------------
--- Update (02/03/2010 16:39:24) ---
NSW Dialup dataflow issue has returned.
--- Update (06/03/2010 11:39:24) ---
Fault appears to be intermittent with only certain customers being affected.
Awaiting further updates from carrier.
|
Fixed Line - Phone |
Service status is good - No known current issues |
Mail Servers |
Service Status is good - No known current issues. |
Account Toolbox |
Service Status is good - No known current issues. |
|
|
